Harringay Carpet Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Harringay Carpet Cleaners provides domestic and commercial carpet care, upholstery cleaning, rug cleaning, stain treatment, and related maintenance services in the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. The purpose of this document is to make the service process clear, to define each party’s responsibilities, and to reduce misunderstandings before work begins.

For the avoidance of doubt, these terms apply to all standard carpet cleaning appointments, quotation visits, and any additional services agreed in writing or by recorded message. Where a specific written agreement differs from these terms, the written agreement will take priority only to the extent of that difference. In all other respects, the present terms remain in force and apply in full.

In these terms, references to “we”, “us”, and “our” mean Harringay Carpet Cleaners, and references to “you” and “your” mean the customer, occupier, landlord, agent, business, or other person placing the booking. If you arrange a service on behalf of another person or entity, you confirm that you have the authority to accept these terms on their behalf.

1. Booking Process

All bookings are subject to availability and are not confirmed until we have accepted the request. A booking may be made by phone, email, message, booking form, or any other communication channel we choose to offer. When you request a service, you must provide accurate information about the property, the surfaces to be cleaned, access conditions, parking restrictions, known stains, previous treatments, and any other matter likely to affect the work.

We may provide an estimate, quotation, or indicative price before attendance. Any estimate is based on the information available at the time and may change if the actual conditions differ from those described. A carpet cleaning appointment may also be treated as a minimum call-out with an hourly or fixed-rate structure, depending on the service requested. If you request additional tasks during the visit, we may revise the price before continuing.

You are responsible for ensuring that the premises are ready for the appointment at the agreed time. This includes reasonable access, removal of fragile items, securing pets, and ensuring that electricity and water are available where needed. If we are unable to begin the work because access has not been arranged or the property is unsuitable for the service, we may charge a late cancellation or waiting fee, or reschedule the visit at our discretion.

2. Service Scope and Customer Responsibilities

Our carpet cleaning services are delivered with reasonable care and skill, using suitable methods for the fibres, condition, and soiling level of the items treated. We aim to clean carpets, rugs, and upholstery to a professional standard, but we do not guarantee complete stain removal, full restoration of damaged surfaces, or exact colour uniformity where pre-existing wear, fading, or prior chemical treatment is present. Some stains, odours, or marks may be permanent or may return after drying.

You must tell us before the appointment about any delicate materials, wool blends, antique items, loose seams, pre-existing damage, water sensitivity, underlay issues, adhesive failure, or other risks. If you withhold relevant information, we will not be responsible for resulting damage where that damage could reasonably have been avoided had the information been disclosed. We may refuse to proceed with any item that we consider unsafe, structurally weak, excessively contaminated, or unsuitable for treatment.

Where furniture must be moved, you should do so before our arrival unless we agree otherwise. If we assist with moving light items, this is done at your risk and only where the item appears safe to handle. We are not liable for damage to items that are unstable, overloaded, poorly assembled, or unsuitable for lifting. If a room contains valuables, loose cables, or ornaments, you must secure them in advance.

3. Payments and Charges

All charges are stated in pounds sterling unless otherwise agreed. Prices may be quoted as fixed fees, per-room rates, per square metre, hourly rates, or combination pricing depending on the service. The final charge is based on the actual work carried out, the surface condition, and any extras requested or reasonably required to complete the task. We reserve the right to amend a quote where the information supplied was incomplete or inaccurate.

Payment is due on completion unless we have agreed alternative terms in writing before the service takes place. We may accept cash, bank transfer, card payment, or another permitted method. If an invoice is issued, it must be paid by the date stated on the invoice. Where payment is not made on time, we may charge interest and recover reasonable costs incurred in pursuing the debt, to the extent permitted by law.

Deposits may be requested for larger bookings, commercial contracts, repeat appointments, or services involving specialist equipment or materials. Any deposit is used to secure the booking and may be applied against the final invoice. If you cancel outside the permitted cancellation period, fail to provide access, or otherwise prevent the service from taking place, any deposit may be retained to cover our administration, time, and lost opportunity costs, subject to applicable law.

4. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule an appointment by giving reasonable notice. Unless otherwise stated in your booking confirmation, we request at least 24 hours’ notice for domestic appointments and a longer notice period for larger or commercial works where staffing and equipment have been allocated in advance. If notice is not given within the required period, we may charge a cancellation fee proportionate to our loss.

If we need to cancel or reschedule due to illness, unsafe conditions, equipment failure, traffic disruption, or another reason outside our control, we will use reasonable efforts to arrange a new time. We are not responsible for indirect losses caused by a necessary rescheduling, including lost business, inconvenience, or alternative accommodation costs, unless the law states otherwise. We will not intentionally cancel without good reason.

If you are not present at the appointment and no suitable access arrangements have been made, we may treat the visit as a missed appointment. If the premises are unavailable, keys have not been provided as agreed, parking or entry is impossible, or the work cannot begin for reasons within your control, we may charge for wasted travel time, staff time, and any preparation already undertaken. A missed appointment may also require a new booking date.

5. Liability and Limitations

We will carry out all services with reasonable care and skill and will take appropriate precautions when using cleaning agents, extraction equipment, and associated tools. Our liability for direct loss or damage arising from our negligence is limited to the amount paid or payable for the specific service in question, except where the law requires otherwise. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot lawfully be excluded.

We are not liable for pre-existing faults, hidden defects, weak fibres, colour loss caused by previous treatments, shrinkage due to unsuitable materials, or damage caused by normal wear and tear. We are also not responsible for damage caused by items that were already unstable, for colour migration inherent in the material, or for deterioration that becomes visible once dirt is removed. Customers should understand that carpet cleaning can reveal pre-existing issues that were previously hidden by soiling.

If you believe damage has occurred, you must notify us as soon as reasonably possible and in any event within a reasonable time after completion. You must allow us an opportunity to inspect the issue and, where appropriate, to investigate or remedy the problem before any third party is instructed to intervene. Failure to give us that opportunity may affect any claim to the extent permitted by law.

6. Waste Regulations and Environmental Compliance

Our operations are carried out in accordance with applicable UK environmental and waste-handling requirements. We will take reasonable steps to minimise waste, manage wastewater responsibly, and use cleaning materials in a way that is proportionate to the service required. Where waste is produced as part of the work, such as extracted soil, spent solution, disposable materials, or contaminated cloths, it will be handled in line with relevant legal obligations and industry practice.

You must not ask us to dispose of items that are hazardous, prohibited, or controlled waste unless we have expressly agreed to do so and it is lawful for us to handle the material. If the property contains materials that may be classified as hazardous, such as asbestos, mould beyond normal domestic levels, bodily fluids, sharps, chemical residues, or pest contamination, you must notify us before work begins. We may refuse the service or suspend it if we believe there is a health, safety, or regulatory concern.

Any wastewater or residue generated by our cleaning process may not be discharged into unsuitable drains, sensitive areas, or locations where a spill could create pollution or nuisance. You are responsible for informing us of any site-specific rules, managed building requirements, or disposal restrictions. If the work creates a waste stream requiring specialist collection or disposal beyond ordinary carpet cleaning practice, additional charges may apply and must be agreed in advance where possible.

7. Customer Property, Access, and Safeguarding

You remain responsible for the safety of your property, belongings, and fixtures during the appointment, except to the extent damage is caused by our proven negligence. We recommend that you remove or protect small valuables, documents, fragile items, electrical accessories, and anything that could be affected by moisture or movement. We do not accept responsibility for loss of unattended personal items unless that loss is directly caused by our staff’s negligence or dishonesty.

If keys, fobs, alarm codes, or entry instructions are provided to enable access, you must ensure they are correct and that any alarm or security system is properly managed. We will use reasonable care when handling access arrangements, but we are not liable for delays caused by incorrect details supplied by you. Any keys held by us temporarily for the purpose of the appointment will be safeguarded and returned in accordance with the agreed arrangement.

Our staff may decline to proceed if the property presents a health and safety issue, including aggressive behaviour, severe clutter, unstable flooring, unsafe electrics, or other risks not disclosed during booking. In such cases, we may end the appointment and charge for time already spent. You agree to provide a safe working environment and to comply with reasonable instructions issued by our team for the duration of the visit.

8. Complaints, Remedies, and Aftercare

If you are dissatisfied with any aspect of the service, you should notify us promptly so that we can review the matter. We may ask for photographs, a description of the concern, and an opportunity to revisit the premises if a correction is considered appropriate. We will assess complaints fairly and in good faith, but any remedy will be limited to re-cleaning, spot treatment, partial refund, or another reasonable measure at our discretion, subject to your statutory rights.

To support the performance of the service, you must follow reasonable aftercare instructions communicated at the appointment or in written form. This may include allowing adequate drying time, keeping windows open where suitable, avoiding foot traffic for a period, and not placing furniture back prematurely. We are not responsible for re-soiling, marking, or damage caused by premature use of the cleaned area or by ignoring aftercare advice.

We may photograph surfaces before and after cleaning for operational records, quality control, internal training, and evidence of condition, provided this is done lawfully and with appropriate respect for privacy. Such records may be used to assess any complaint or claim. We will handle personal data in accordance with applicable data protection laws and our privacy practices, where relevant.

9. Governing Law

These terms and any dispute or claim arising from them, including non-contractual disputes or claims, are governed by the laws of England and Wales. By booking a service, you agree that the courts of England and Wales will have exclusive jurisdiction over any matter arising out of or in connection with these terms, unless mandatory law provides otherwise.

If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as removed to the minimum extent necessary, and the remaining provisions shall continue in full force. No waiver by us of any right or remedy shall operate as a continuing waiver, and any delay in enforcing a right shall not prevent later enforcement.

These terms may be updated from time to time to reflect changes in business practice, legal obligations, or service structure. The version in force at the time of booking will apply to that booking unless a later written amendment is agreed. By proceeding with a booking for carpet cleaners services, you confirm acceptance of these conditions and acknowledge that they are intended to provide a clear, fair framework for both parties.