Harringay Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Harringay Carpet Cleaners provides carpet, upholstery and related cleaning services within our service area in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Harringay Carpet Cleaners, the provider of cleaning services.
1.2 "Client" means any individual, company or organisation that requests or uses the services of the Company.
1.3 "Services" means carpet, rug, upholstery, mattress, hard floor and related cleaning services, as well as any additional services agreed between the Client and the Company.
1.4 "Premises" means the location where the Services are to be carried out.
1.5 "Technician" means any employee, contractor or representative engaged by the Company to deliver the Services.
2. Scope of Services
2.1 The Company provides professional cleaning services to residential and commercial Clients within its designated service area in the United Kingdom. The exact services to be provided will be confirmed at the time of booking and may include one-off, periodic or regular cleaning sessions.
2.2 All Services are subject to availability. The Company reserves the right to refuse any booking at its discretion, including where the Premises are unsafe, inaccessible or unsuitable for the provision of Services.
2.3 The Company may recommend particular cleaning methods or treatments depending on the type and condition of the items to be cleaned. While the Company aims to achieve the best possible result, stain removal and complete restoration cannot be guaranteed.
3. Booking Process
3.1 Bookings may be made by the Client via the Company’s chosen booking channels as communicated from time to time. By making a booking, the Client confirms that they are legally capable of entering into a binding contract and that they are the owner or authorised occupier of the Premises.
3.2 At the time of booking, the Client must provide accurate information, including the address of the Premises, access details, parking availability, type and approximate size of areas or items to be cleaned, and any known issues or sensitivities (such as delicate fabrics, severe soiling or infestations).
3.3 Any quote provided by the Company prior to attendance is based on the information supplied by the Client. The Company reserves the right to amend the quote on arrival if the actual condition, size or nature of the work differs from the information provided. Where the revised price is not acceptable to the Client, the Company may cancel the booking, and a call-out or cancellation fee may apply.
3.4 Bookings are confirmed only when the Client has received confirmation from the Company. The Company may, at its discretion, require a deposit or pre-payment to secure the booking.
4. Access and Client Obligations
4.1 The Client must ensure that the Technician is granted safe and reasonable access to the Premises at the agreed date and time. This includes adequate parking arrangements where required for the Technician’s vehicle and equipment.
4.2 The Client is responsible for ensuring that electricity and, where necessary, water are available at the Premises for the duration of the Service. In the event of lack of utilities or access, the Company may treat the booking as cancelled by the Client and apply a cancellation charge.
4.3 The Client must remove fragile, valuable or sentimental items from the areas to be cleaned prior to the Technician’s arrival. The Company will not be responsible for damage to items that should reasonably have been removed or protected by the Client.
4.4 The Client must inform the Technician prior to commencement of any pre-existing damage, wear, stains, loose fittings, shrinkage, colour instability, or other conditions that may be relevant to the delivery of the Services.
5. Payment Terms
5.1 The price for the Services will be communicated to the Client at or before booking. Prices are stated in pounds sterling and may be subject to applicable taxes.
5.2 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company accepts the payment methods it communicates to the Client from time to time.
5.3 For certain bookings, including larger or commercial jobs, the Company may require part or full payment in advance. The Client will be notified of any such requirement before the booking is confirmed.
5.4 If payment is not made when due, the Company reserves the right to charge interest on the outstanding amount at the statutory rate permitted under UK law, from the due date until the date of actual payment, as well as reasonable costs of debt recovery.
5.5 Any discounts or promotional offers are strictly subject to the terms specified at the time of offer and cannot be combined unless expressly stated. The Company may withdraw or amend promotions at any time.
6. Cancellations, Rescheduling and No-Shows
6.1 The Client may cancel or reschedule a booking by providing notice to the Company. Minimum notice periods and applicable charges will be communicated by the Company and may vary depending on the type of booking.
6.2 If the Client cancels or reschedules within a short notice period, or fails to provide access to the Premises at the agreed time, the Company may apply a cancellation fee or retain any deposit paid. This is to cover allocated time and administrative costs.
6.3 The Company will use reasonable endeavours to attend at the agreed time but reserves the right to reschedule or cancel a booking where necessary due to circumstances beyond its control, including but not limited to traffic disruption, severe weather, staff illness, equipment failure or safety concerns at the Premises.
6.4 In the event that the Company cancels a confirmed booking and cannot offer a suitable alternative time, any deposits or pre-payments for that booking will be refunded to the Client. The Company will not be liable for any indirect losses or consequential costs resulting from such cancellation.
7. Service Standards and Limitations
7.1 The Company will perform the Services with reasonable care and skill, in accordance with professional standards and within the limitations of the materials and soiling being treated.
7.2 The Client acknowledges that results may vary depending on factors such as age and condition of carpets or upholstery, type of fabric, fibre composition, previous cleaning or treatment, type and age of stains, and general wear. Consequently, the Company does not guarantee complete stain removal, odour removal or restoration to an original or like-new condition.
7.3 Certain stains and issues, including but not limited to dye transfer, rust, bleach marks, permanent pet stains and long-standing odours, may be permanent and not respond to cleaning. Where the Technician reasonably considers that further treatment may risk damage, the Technician may decline to proceed or limit the treatment.
7.4 Following wet cleaning methods, carpets and upholstery may remain damp for some time. The Client must ensure adequate ventilation and heating to aid drying and must not place furniture or other items on damp surfaces unless appropriate protection is used.
8. Damage and Liability
8.1 The Company will maintain appropriate public liability and, where applicable, employer’s liability insurance in accordance with UK requirements.
8.2 The Client must report any damage or dissatisfaction with the Services to the Company as soon as reasonably possible and in any event within 48 hours of completion. The Company will investigate the matter and may request access to the Premises to inspect and, where appropriate, attempt rectification.
8.3 Where damage is proven to be caused by the negligence of the Company or its Technicians, the Company’s liability will be limited, at its option, to either re-performing the Services, repairing the damage, paying the reasonable cost of repair, or compensating the Client up to the value of the affected item or the limit of the Company’s insurance, whichever is lower.
8.4 The Company will not be liable for:
a) Pre-existing damage, defects, wear or staining;
b) Deterioration of fabric or carpet that could not reasonably have been foreseen before inspection or cleaning;
d) Loss or damage arising from failure by the Client to follow aftercare instructions or to provide a safe environment.
8.5 The Company will not be liable for any loss of profits, loss of business, loss of opportunity, loss of goodwill or any indirect or consequential loss arising out of or in connection with the provision of the Services.
9. Waste Handling and Environmental Regulations
9.1 The Company will conduct its Services in line with applicable UK environmental and waste regulations relevant to cleaning activities within its service area.
9.2 Where the Services generate waste such as used cleaning solutions, extracted soiling, disposable materials or packaging, the Company will handle and dispose of such waste in a responsible manner, in accordance with legal requirements and industry best practice.
9.3 The Company will not remove or dispose of general household or commercial waste, bulky items, hazardous substances, sharps or clinical waste unless explicitly agreed in advance as a separate service and subject to applicable regulations.
9.4 If the Technician encounters hazardous materials, excessive waste, infestation or conditions that present a risk to health or safety, the Company may suspend or terminate the Services. The Client may remain liable for call-out or partial service charges in such circumstances.
10. Health and Safety
10.1 The Company and its Technicians will comply with applicable health and safety legislation when delivering the Services.
10.2 The Client must ensure that the Premises are reasonably safe and that any occupants, including children and pets, are kept away from the work areas and equipment during the provision of the Services and while surfaces remain damp or treated.
10.3 The Client should inform the Company of any allergies or sensitivities to cleaning products known to occupants of the Premises. The Company will endeavour to offer suitable alternatives where feasible, but cannot guarantee that all products will be allergen-free.
11. Complaints and Dispute Resolution
11.1 If the Client is dissatisfied with any aspect of the Services, they should contact the Company promptly, ideally within 48 hours of completion, providing details of the issue and any supporting information.
11.2 The Company will investigate complaints in good faith and may request further information or a follow-up visit to assess the issue. Where a complaint is upheld, the Company may offer a re-clean of the affected area or another appropriate remedy.
11.3 The Company aims to resolve complaints directly with the Client. If a dispute cannot be resolved, the parties may consider independent mediation or other forms of alternative dispute resolution where appropriate.
12. Privacy and Data Protection
12.1 The Company will collect and process personal data of Clients in accordance with applicable UK data protection law.
12.2 Personal data will be used for the purpose of managing bookings, delivering Services, handling payments, responding to enquiries and carrying out legitimate business operations. Data will be kept secure and retained only for as long as reasonably necessary for these purposes or as required by law.
13. Amendments to Terms
13.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The current version will apply to any new or renewed bookings following the date of publication.
13.2 It is the Client’s responsibility to review the Terms and Conditions periodically. Continued use of the Services after changes have been made constitutes acceptance of the revised terms.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.
15.2 No failure or delay by the Company to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
15.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the provision of the Services.
15.4 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior written or oral agreements, understandings or arrangements.